Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please click Live Chat to contact customer service.
1. Review Shopping Cart
2. Proceed to Checkout
3. Account Login
4. Enter a Billing Address
5. Enter a Shipping Address
6. Order Review & Shipping Options
7. Billing Information
8. Submit Order
9. Check Your Order Status
1. ) Review Shopping Cart
After you finish shopping, please review all the items in your shopping cart to ensure you have selected the correct size, color, and quantity. You can access the contents of your Shopping Cart at any time by clicking at the top of every page of our website.
2. ) Proceed to Checkout
When you are ready to place your order, click the green "Checkout" button located in your shopping cart. You will be taken to the first page of the order form. If you need assistance editing your shopping cart, please view our Adding or Modifying Items in Your Shopping Cart page.
3. ) Account Login
Returning Customers: Log into your account using the same email address and password used when the account was created. For password assistance, you may click Forgot your password? and we will email you a link to reset your password. If the email address used to set up your account is no longer valid, please contact Live Chat to update your account or simply create a new account.
New Customers: New customers will need to create an account. If you are a new customer and have trouble logging in, try logging in as a returning customer. You may be subscribed to our newsletter and already have an account set up under your email address.
4. ) Enter a Billing Address (Step 1)
Please enter the full billing address. Your billing address must match the address listed with your credit card company. Be sure to leave the "My shipping address is the same as my billing address" box unchecked if you are entering a different shipping address.
5. ) Enter a Shipping Address (Step 2)
Tell us where you would like to ship your order.
6. ) Order Review & Shipping Options (Step 3)
Review your order and change shipping options if necessary.
Expedited Shipping: A shipping method drop down will appear if expedited shipping is available. For more information on expedited shipping, please click here.
For more information on shipping and delivery, please click here.
7. ) Billiing Information (Step 4)
Select your method of payment. For a list of acceptable payment methods, please click here.
Gift Card or Promotional Code Help:
If you have a Promotion code or Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number. If your gift card or promotional code is not being recognized, please view our Coupon and Promotional Code Help page.
How do I Change My Credit Card Number?
Click here for information on how to change your credit card number and/or change personal settings on your account.
NOTE: Do not include spaces or dashes when entering payment information.
8. ) Submit Order
Review all the information you have entered. If everything is correct, click "Submit Order" to complete the placement of your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. An order confirmation will appear on your screen that shows your invoice and gives you your invoice number.
We recommend printing out a copy of your order confirmation page for your records. A copy of your order will be emailed to you immediately after submitting your order.
Please Note: Your credit card will be charged immediately upon order submission. We do not accept Credit Cards that are issued by a foreign bank or with a foreign billing address.
9. ) Check Your Order Status
If you would like to review an order that you've submitted, click the My Account link in the top right corner of most pages on our site.