We will try our best to make sure buyers 110% satisfied with the products shipped to them. So all goods sold from Worldofdress.com are covered by the policy of 7-day return and 15-day exchange.

1. Return and full refund

• Products with quality problem in 7 days (from the date products were received) can be returned and refund. But since all the dresses are made according customer's size after we receiving the order, so we have to take up about 30% restocking fee.
• Customer needs to send the products back to the designated returning address by acquiring the return merchandise authorization (RMA), a full refund will be proceeded after receiving the returned package.
• Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
• Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration.
• Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
• For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to support@worldofdress.com and Worldofdress may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
• By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.
• We don't take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
• We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.
• In case of your not satisfied about the product received from us, please contact our customer service as soon as possible. For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.

2. Exchange

• Products with quality problem in 15 days (from the date products were received) can be returned and exchanged.
• Customer needs to send the products back to the designated returning address by acquiring the return merchandise authorization (RMA), we will replace a new one after receiving the returned merchandise and ship back to customer.
• Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
• Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
• For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to support@worldofdress.com and Worldofdress may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
• Customer needs to pay shipping fee for the replaced products we ship to the customer.

3. Clearance goods return and exchange

      Since clearance items are all sold at bottom, worldofdress.com doesn't issue return and exchange for clearance goods.

4.Voucher discount goods return and exchange

      Worldofdress doesn't issue exchange, return or refund for the orders paid by voucher.